FAQ
Product-Related Questions
1. Are your products safe for all hair types?
Our formulas are vegan and cruelty-free, designed to be gentle and effective for a wide range of hair types. Results may vary depending on hair texture, condition, and previous treatments.
2. Do you offer vegan or cruelty-free products?
All of our products are formulated without animal testing and using vegan-friendly ingredients. Check the individual product pages for specific certifications and ingredient details.
3. What does "semi-permanent" hair color mean?
Semi-permanent hair color deposits vibrant pigments onto your hair without altering its natural structure. It adds color, shine, and richness while being gentle and conditioning.
4. How is semi-permanent different from demi-permanent hair color?
Semi-Permanent: No ammonia or peroxide. Coats hair & fades with washes. Great for bold, fun, or subtle color shifts. Demi-Permanent: Low peroxide. Slightly penetrates the hair for longer wear. Great for blending, toning, & enhancing natural color.
5. How often should I use JUSTCOLOR COLOR MASK?
For maintaining your color, use it every time you shampoo. If you're aiming for a color boost, feel free to use it as often as you like to achieve the intensity you want.
6. How can I make the color last longer?
For longer-lasting, vibrant color, pair the color mask with JUSTCOLOR COLOR SHAMPOO. This duo helps preserve your color while keeping it fresh.
Order & Shipping Questions
1. How do I contact customer support if I have a specific question?
For specific questions or if you need personalized assistance, please email our customer support team at service@justcolor-hair.com. We're here to help you with any questions or concerns you may have!
2. How long will it take for my order to arrive?
All orders are processed within 2 business days. You will receive a confirmation email once your order has been shipped, which will include tracking information.
The estimated delivery time is 10-14 business days, depending on your location.
3. Can I change or cancel my order after placing it?
Orders cannot be modified or canceled once placed due to our quick processing times. Please review your order carefully before checking out.
4. What should I do if I receive a damaged item?
If you receive a damaged item, please take photos of the damage and email them to us at service@justcolor-hair.com within 3 days. We will guide you through the process of obtaining a replacement or refund.
5. What is your return policy?
You can return any new and unopened item within 14 days of delivery for a full refund of the product cost. Shipping fees are non-refundable, and you will be responsible for the return shipping costs.
Need Help?
If you need further assistance, please contact us via email. Our support team will be happy to help, and you can expect a response within 24 hours.
Email: service@justcolor-hair.com
