Refund policy
Return and Refund Conditions
- You have 14 days from the date of receiving your item to request a return or refund.
- To be eligible for a return, ensure the product is in its original condition, unworn, unused, with tags attached, and in the original packaging.
- Proof of purchase (receipt) is required for all returns.
Responsibility for Return Shipping Costs
Customers are responsible for covering the shipping costs associated with returns or exchanges.
Return Address
Returns should only be sent after receiving authorization from us.
For return instructions, please contact: Email: service@justcolor-hair.com
The return address will be provided after your return request has been approved.
Steps for Customers and Processing Time
- If you receive a damaged item, please take photos of the damage and email them to us at service@justcolor-hair.com within 3 days.
- Upon approval of your return, we will provide a return shipping label and instructions within 2 business days.
- Items returned without prior authorization will not be accepted.
Refund Timeline
- Once we receive and inspect your return, we will notify you of the approval status.
- Approved refunds will be processed within 7-10 business days to your original payment method.
- Please note that your bank or credit card company may take additional time to reflect the refund in your account.
- If more than 10 business days have passed since your return was approved, please reach out to us at service@justcolor-hair.com for further assistance.
Contact Information
If you have any questions about return policy, you may contact us at:
Zunse (HK) Technology Co., Limited
Flat/RM 1406A, 14/F
The Belgian Bank Building
Nos. 721–725 Nathan Road
Mong Kok, Kowloon
Hong Kong
Email: service@justcolor-hair.com
